Healthwatch Oxfordshire has heard from many patients that they are concerned about what is happening to their appointments with the new physiotherapy service.
People have told us they are concerned about:
- the closure of the service at Wantage Hospital
- the poor communication with patients about where their next appointment will be and when - some patients have had their appointment cancelled and do not yet know when - or where - their next appointment will be
- the fact that people have been told their information will be given to the new provider which is a private company.
We understand that the new service will mean shorter waiting times for appointments, but at the moment some patients are feeling that the service will be worse with longer travel times to appointments especially in the South West of the county.
Healthwatch Oxfordshire is speaking to all concerned - Healthshare Ltd (the new provider), Oxfordshire Clinical Commissioning Group, Oxford Health NHS Foundation Trust and Oxford University Hospitals NHS Foundation Trust - to find out what is actually happening.
In the meantime we urge all concerned to work together so that patients are properly informed about what is going on and that appointments are made as soon as possible.
For further information about where services will be delivered please see the Oxfordshire Clinical Commissioning Group web site - follow this link http://www.oxfordshireccg.nhs.uk/news/physiotherapy-services-in-oxfordshire-an-update/37687